We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Your satisfaction and happiness is our number #1 priority!
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
If you are returning due to a change of mind, we do not offer the return shipping label, sorry. You will be required to cover the cost of the return back to us.
You can always contact us for any questions at email@example.com.
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please take photos of the damage so we can inspect things as quick as possible.
Exceptions / non-returnable items:
Unfortunately, we cannot accept returns on promotional items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.